Highfield Qualifications

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Highfield Level 2 Award in Knowledge for a Professional Bus or Coach Driver (RQF)


Who is this qualification for?

This qualification is aimed at individuals wishing to gain a nationally recognised qualification that provides them with the underpinning knowledge and understanding of the role of a professional bus or coach driver.  

How long will it take?

The total qualification time for this qualification is 100 hours, of which, a minimum of 97 are recommended as guided learning hours.

Topics covered

These include the aims of customer service for bus or coach services, the principles of communication for bus or coach service, customer service, how to provide an inclusive bus or coach service and how to provide bus or coach services for priority users.

Assessment method

This qualification can be assessed by an open response workbook.