If you have any queries during your exam, your remote invigilator is there to assist you. You will be able to contact them through the blue chat facility titled Proctor. Please note that your invigilator may pause your exam before responding to ensure you do not lose time while communicating with them.
If your exam is paused without you contacting your invigilator, you may be experiencing connection issues. If this occurs, take your phone off airplane mode and call Highfield on 01302 363277, requesting to speak to the support team.
Unfortunately, breaks are not permitted during your exam. Please ensure you have had a toilet stop, are comfortable and have everything you need before starting, including a drink of water.
If you are sitting multiple exams, you may be prompted to take a scheduled break in between.
Please do not deviate from the onscreen exam instructions or visit other web pages during your exam, other than to return to the ProctorExam page to speak to your invigilator.
No software is needed to sit an exam remotely, only a Google Chrome extension, which will allow screen sharing. Our services are completely web-based – it could not be simpler.
You should not need to make any changes to your firewall, as our invigilation system works with most standard configurations. If you encounter problems, ensure the following URLs and ports are allowed on your device:
- https://eu-central-1-proctorexam-uploads.s3.eu-central-1.amazonaws.com/ (port 443)
- wss://efs-eu1-signaling.proctorexam.com/ (port 443)
- wss://efs-eu2-signaling.proctorexam.com/ (port 443)
- wss://efs-eu3-signaling.proctorexam.com/ (port 443)
- wss://efs-eu4-signaling.proctorexam.com/ (port 443)
- wss://eu-central-1.ws.pr.proctorexam.com/production (port 443)
- coturn-eu2-signaling-alb-bc05d31744a49bdd.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)
- coturn-eu1-signaling-alb-1d66e190b12cd488.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)
- coturn-eu3-signaling-alb-cb15528bf1565b32.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)
- coturn-eu4-signaling-alb-8254acbabe8632e4.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)
If you are using Highfield Core, the following URLs must also be permitted:
- *.highfieldqualifications.com
- *.highfieldcore.com
- https://cdn.highfieldqualifications.com/
Please ensure that:
- You are using the latest version of Google Chrome, as our platform requires this to work
- Google Chrome is set as your default browser
Other browsers, such as Microsoft Edge, may sometimes work, but we cannot guarantee this.
Visit this page and follow the instructions. If you can see a wave, you are all set.
Visit this page and follow the instructions. If you see your image, you are all set.
Starting your exam is simple and stress-free. You will receive an email from ProctorExam asking you to test your equipment at least 48 hours before your exam. Once your equipment checks are complete, you will receive a second email from ProctorExam inviting you to your exam. All you need to do is click the link within this email to start your exam on the scheduled date and time.
During the setup of your exam, you will be prompted to show your ID to the camera and will be given instructions on how to take a suitable photograph.
Your invigilator will need to see your photograph clearly, along with your name and date of birth.
We know exams can be nerve-racking, which is why we have created a short pre-exam checklist to help you prepare – take a look here.
Please also read the exam conditions detailed in our Learner Policy before your exam.
If you need help during system checks:
- between 8:30am and 5:30pm, Monday to Friday – call our office on 01302 363277 and ask to speak to a member of the RI support team
- outside these hours – email riexamsupport@highfield.co.uk and a member of the team will contact you as soon as possible
Any valid document with a photograph can be accepted, including:
- a valid passport (any nationality)
- a signed UK photo card driving licence
- a valid warrant card issued by HM Forces or the police
- a photographic ID card, such as an employee ID card (from your current employer), a student ID card or a travel card
Please note: the ID must contain the learner’s full name as per the registration.
You will need:
- a laptop or desktop computer with the latest version of Google Chrome
- a smartphone (Android 8 or higher, or iOS 15.8 or higher)
- a strong and stable internet connection
- identity verification documents
- any external materials permitted for your exam, such as calculators, textbooks, pens and paper
Other browsers, such as Microsoft Edge, may sometimes work, but we cannot guarantee this.
Once your exam has been completed, and provided there were no issues during invigilation, your results will be released to your training provider within seven working days of the assessment. If you have passed, your electronic certificate will then be distributed to you.
Highfield and ProctorExam respect your privacy and comply with UK and EU privacy laws. To confirm exam conditions, we record video feeds and monitor computer activities. An invigilator cannot access your files without a notification, and everything is registered in the log files.
Remote invigilation allows you to sit your exam from home. With a computer or laptop, a webcam and a smartphone. We use proctoring software to supervise your exam for regulated qualifications and apprenticeships while maintaining exam conditions.
You must be in a room alone, have a strong and stable internet connection, use the latest version of Google Chrome and have a smartphone capable of downloading the app.
You will need a strong and stable internet connection. We recommend a minimum of 2 Mbit/s upload, 10Mbit/s download and ping under 25ms. We also recommend using an ethernet cable where possible. You can check your internet speed here.
You will need a smartphone, either Android 5.1 (or higher) or iOS 10.0 (or higher) with a supported camera.
Please note: Huawei P30, Samsung Galaxy A3 (2016), Google Pixel 3 and newer are not compatible with the ProctorExam app.
The ProctorExam app is compatible with Windows 8 or higher, Mac OS X or higher, ChromeOS and most Linux distributions, including:
- 64-bit Ubuntu 14.04+ (currently incompatible with Ubuntu 22.04 – update required)
- Debian 8+
- openSUSE 13.3+
- Fedora Linux 24+
You can check your operating system here.
We are here to help if anything goes wrong. Please call us on 01302 363277 and ask to speak with the RI support team, or email riexamsupport@highfield.co.uk.
If your phone is disconnected, you will be notified and asked to re-scan the QR code. If this does not work, close and reopen the ProctorExam app or restart your smartphone if you are still in exam set-up.
If the exam has started and you receive a notification to reconnect your mobile, you can ignore this unless the exam is paused for you to reconnect, in which case, it prevents you from losing time.
You will need the ProctorExam app, available from the App Store and Play Store.
Highfield will process your personal data in line with our privacy policy and relevant General Data Protection Regulation (GDPR) legislation.