This qualification has been transitioned from the QCF to the RQF. During this transition, no changes were made to the content, qualification structure or guided learning hours.
Who is this qualification for?
This qualification is aimed at individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding of the topics it covers. It is designed for learners who work in a variety of work environments and sectors.
How long will it take?
The total qualification time is 250 hours, of which, 150 hous are recommended as guided learning hours.
These include principles of personal performance and development, health and safety in a business environment, principles of business administration, using a telephone and voicemail system, meeting and welcoming visitors in a business environment, producing business documents, dealing with customer queries, requests and problems and word processing software.
This qualification can be assessed by a portfolio of evidence.
A full qualification specification is available for approved centres in the Download Area.