Who is this qualification for?
This qualification is aimed at individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding of the topics it covers. It is designed for learners who work in a variety of work environments and sectors.
How long will it take?
The total qualification time is 250 hours, of which, 150 hours are recommended as guided learning hours.
These include principles of personal performance and development, health and safety in a business environment, principles of business administration, using a telephone and voicemail system, meeting and welcoming visitors in a business environment, producing business documents, dealing with customer queries, requests and problems and word processing software.
This qualification is assessed by a portfolio of evidence.