Customer Service Handbook
Customer Service
- An invaluable introduction to providing outstanding customer service
- Essential for those that interact directly with customers
- Covers all learning outcomes of the level 2 award in customer service
- Ideal for supporting in-house training
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This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.
In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.
Topics covered include:...
- AuthorDavid Borrett
- FormatA5 firmback, gloss finish
- IllustrationsFull colour illustrations & photos
- ISBN978-1-910964-52-1
- Pages32
- PublishedJanuary 2017, 3rd Edition
