Highfield   |   Training Resources   |   Customer Service   |   Customer Service Handbook

Customer Service Handbook

Customer Service

  • An invaluable introduction to providing outstanding customer service
  • Essential for those that interact directly with customers
  • Covers all learning outcomes of the level 2 award in customer service
  • Ideal for supporting in-house training
£4.40 zero VAT
£4.40 zero VAT



£3.30 excl. VAT

£3.30 inc. VAT

Buy 10
save £11.00
Best Value



£2.70 excl. VAT

£2.70 inc. VAT

Buy 100
save £170.00

This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.

In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.

Topics covered include:...

Read more
  • Author
    David Borrett
  • Format
    A5 firmback, gloss finish
  • Illustrations
    Full colour illustrations & photos
  • ISBN
  • Pages
  • Published
    January 2017, 3rd Edition
You may also like