This Apprenti-kit is a learning resource written to support the required knowledge, skills and behaviours of the Level 3 Customer Service Specialist Standard.

Included in the Apprenti-kit:

a welcome booklet
text and workbooks for each module
a skills and behaviours activity pack
a guide to command verbs
an end-point assessment support guide

E-kit

Apprenti-kits are available electronically as e-kits and are subject to a minimum order quantity. A signed licence agreement will be required prior to the distribution of electronic content. Please contact your Customer Support Officer to discuss your requirements.

Apprenti-kit Plus

This product should be purchased alongside the Apprenti-kit.

This upgrade enhances apprentices' experience further and provides additional on-programme support. It includes:

a health & wellbeing book
a safeguarding booklet
an information and guidance for employers (IAG) booklet
a choice of 5 e-learning courses

*Please note – if you would like to order our Apprenti-kit PLUS, you will need to add this to your shopping basket by purchasing this product separately on the site. You will also need to order the same number of Apprenti-kit PLUS add-ons as you do the number of Apprent-kits you are purchasing, if you wish to include the plus product with all your kit purchases. Once you have placed your order you will be contacted by our sales team, so they can confirm your 5 chosen e-learning modules.

For more information, call us on 01302 363277 to speak to a member of the customer service team, who will be happy to help.

You will receive your Apprenti-kit(s) within 5 working days of your order being placed.