Highfield   |   Qualifications   |   Customer Service   |   Highfield Level 2 Diploma in Customer Service (RQF)
level 2 diploma customer service

Highfield Level 2 Diploma in Customer Service (RQF)

Customer Service

  • Used by some of the UK’s top brands
  • Essentials for organisations who want to provide exceptional customer service
  • Covers the vital knowledge needed for effective customer service
  • Supported by our market-leading training materials
£61.00 excl. VAT
£73.20 inc. VAT
£61.00 excl. VAT
£73.20 inc. VAT
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Delivers the vital customer service skills all frontline staff need.

Customer service is one of the most important factors in keeping clients happy and ensuring they keep coming back for more. Increasingly, many businesses include their customer service offer as part of their brand, which means having the knowledge and skills to be able to manage customers’ expectations effectively and respectfully is vital....

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  • Assessment method
    Portfolio of evidence
  • Credit value
    45
  • Guided learning hours (GLH)
    245
  • Learning aim reference
    60140264
  • Qualification number
    601/4026/4
  • Total qualification time (TQT)
    450
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