Deliver exceptional customer service, each and every time, with this leading qualification.

Businesses live and die by their reputation, and customer service is perhaps one of the most important factors in ensuring customer retention and repeat custom.

The Level 2 Certificate in Customer Service (RQF) has been designed to give learners the knowledge and understanding needed to deal with customers on a daily basis as part of their job role.

Ideal for those preparing for employment or supporting those new to customer service, this nationally recognised qualification is relevant to a variety of work sectors and covers effective customer service and supporting the customer service environment.

Topics include:

The principles of customer service
Understanding how customer needs and expectations are formed
Understanding principles of responding to customers’ problems or complaints
Identifying the interpersonal and team working skills required in the customer service environment
Identifying the legislation which supports the customer service process
Applying the practical skills required to deliver effective customer service
Demonstrating how to meet customer needs and expectations
Communicating effectively with customers
Applying customer service improvements and develop self