Highfield   |   Qualifications   |   Customer Service   |   Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)
level 1 contact centre operations

Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)

Customer Service

  • Used by some of the leading brands in the UK
  • Key qualification for organisations who provide exceptional customer service
  • Covers the vital knowledge needed for effective customer service
  • Supported by our high-quality training resources
£33.00 excl. VAT
£39.60 inc. VAT
£33.00 excl. VAT
£39.60 inc. VAT

50+

quantity

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£36.60 inc. VAT

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Best Value

100+

quantity

£28.50 excl. VAT

£34.20 inc. VAT

Buy 100
save £540.00

Effectively develop and train your contact centre team.

Contact centres are an increasing facet of daily business, so it’s important that those working in one have the skills necessary....

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  • Assessment method
    Portfolio of evidence
  • Credit value
    12
  • Guided learning hours (GLH)
    35
  • Learning aim reference
    60147842
  • Qualification number
    601/4784/2
  • Total qualification time (TQT)
    120
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