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Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)


Who is this qualification for?

This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 43-hours and of this 32-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations, how to reduce risks and good practice to follow after conflict situations.

Assessment method

This qualification is assessed by a portfolio of evidence, a practical demonstration and a multiple-choice examination.

Qualification specification

A full qualification specification is available for approved centres in the Download Area.

Invaluable support for your learners

Highfield Products provides some fantastic training materials that we think your learners will love when taking this qualification. Simply visit conflict management training materials for full information.

Qualification Specification 

A full qualification specification is available for approved centres in the Download Area.