A perfect introduction for learners new to business administration.

Business administration is an often overlooked but absolutely vital skill. Without it, no business could operate.

The Highfield Level 1 Certificate in Business Administration (RQF) has been developed specifically for individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding of it.

Ideal for learners who work in a variety of work environments and sectors, it covers useful and applicable subjects such as performance and development to communication.

Topics covered include:

Principles of personal performance and development
Health and safety in a business environment
Principles of business administration
Using a telephone and voicemail system
Meeting and welcoming visitors in a business environment
Producing business documents
Dealing with customer queries, requests and problems
Word processing software