This qualification will be withdrawn soon. Operational end date of 31/12/2021 with a certification end date of 31/12/2024.
Who is this qualification for?
This qualification is aimed at individuals currently employed in, or aspiring to, a middle-management position. The qualification has been written to support delivery of the Operations/Departmental Manager apprenticeship and covers the knowledge, skills and behaviours contained within this standard, assessment plan version AP02.
How long will it take?
To complete this qualification learners should expect to undertake 420 hours of learning of which 201 will be guided.
The qualification covers the knowledge and skills learners need to manage the operations of their department including the interpersonal, leadership and management skills required to succeed in a management position. Learners will be expected to understand how to manage the performance of their team members and how to enhance team performance while managing their own work effectively to meet team and organisation objectives.
This qualification is assessed by a portfolio of evidence.