This qualification has been transitioned from the QCF to the RQF. During this transition, no major changes were made to the content or assessment method.
Who is this qualification for?
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
How long will it take?
To complete this qualification learners should expect to undertake 30 guided learning hours.
Topics covered include:
Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.
This qualification is assessed by portfolio of evidence.