Highfield Qualifications

Conflict Management Qualifications

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Conflict management qualifications are ideal for any individual who requires conflict resolution training, particularly if they are likely to encounter a conflict situation in the workplace. It is not just geared towards those who work in a security setting, but can be taken by people working in any number of sectors.

An individual can find themselves in a conflict situation in a variety of roles, particularly those which involve them dealing with customers or the general public, therefore this qualification is not just geared towards those who work in a security setting.

The completion of a conflict resolution training course, resulting in this qualification, will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.

Qualification specifications can be found by selecting the links below. Additional supporting documents can be found by logging into the Members Area (accessible through the link in the top right-hand side of this page) and going to the Download Area.