Highfield Qualifications

Customer Service Qualifications

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Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector


Who is this qualification for?

This qualification is aimed to provide learners with an introduction to the customer service environment and/or provide support in preparation for a role within a workplace.

How long will it take?

To complete this qualification learners should expect to undertake 104 hours guided learning hours. 

Topics covered

These include dealing with making conversation, building rapport and complaint resolution.

Assessment method

This qualification is assessed by a portfolio of evidence.