This qualification will be withdrawn on 30th June 2019. After this date not new registrations may take place.
Who is this qualification for?
This qualification is aimed at individuals currently employed in, or aspiring to, a middle-management position. The qualification has been written to support delivery of the Operations/Departmental Manager apprenticeship and covers the knowledge and skills contained within this standard.
How long will it take?
To complete this qualification learners should expect to undertake 370 hours of learning of which 150 will be guided.
The qualification covers the knowledge and skills learners need to manage the operations of their department including the interpersonal, leadership and management skills required to succeed in a management position. Learners will be expected to understand how to manage the performance of their team members and how to enhance team performance while managing their own work effectively to meet team and organisation objectives.
A full qualification specification is available for approved centres in the Download Area.
This qualification is assessed by a portfolio of evidence.