Level 2 Diploma in Customer Service Skills | Highfield Qualifications

Customer Service Qualifications

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Highfield Level 2 Diploma in Customer Service Skills (RQF)


Who is this qualification for?

This qualification has been developed to support learners completing the Customer Service Practitioner apprenticeship standard and can be used to assess readiness for End Point Assessment. It covers the knowledge, skills and behaviours of the standard.

The qualification provides learners with the knowledge, understanding and skills in Customer Service such as:

  • Deliver effective customer service 
  • Role and responsibilities within a customer service environment
  • Dealing with conflict and challenge within a customer service environment

How long will it take me to achieve this qualification?

The qualification is 280 Guided Learning Hours and the Total Qualification Time is 390 hours.

Assessment method

This qualification is assessed by a portfolio of evidence.

Invaluable support for your learners

Highfield Products provides some fantastic training materials that we think your learners will love when taking this qualification. Simply visit customer service practitioner apprenti-kit for full information.