Qualify at Home booking process

Highfield’s digital portfolio, Qualify at Home, can help keep your business on the front foot during the COVID-19 crisis, and turn home working into home learning and qualifying.

And getting started couldn’t be easier. Just follow the process below.

New orders

If you don’t have any exam/proctor packages already paid for, contact sales@highfield.co.uk to place your order

If you’re paying by card, we’ll give you a call back to take payment. If you have an invoice account, we’ll place the order and raise the invoice.

Let us know how many of each package you are ordering and at what level.

Booking learners onto exams

You can now book remotely invigilated exams directly on the Highfield system. To do so, please refer to our step by step guide, if you would like any further system training on this, please contact your account manager who can arrange this with you.

Please remember, you can book exams with a minimum of 3 days’ notice and for up to 6 months in advance.

You can confirm the date and time as soon as you have attached your learner to the exam. You can use this booking confirmation email template which provides useful links to the Qualify at Home Learner Policy, Exam Conditions Checklist, a user guide and our FAQ’s.

The learner will receive an email from ProctorExam within 1 working day of them being attached to the exam, this email will include a link for them to carry out their system checks to ensure their equipment can host the exam. We recommend that the learner completes these at least 48 hours before their exam where possible.

You can also register to watch the recording of our recent webinar here which further explains how the new booking process is so much easier for your centre.

Support for learners with remote exams

To help support you and your learners further, we’ve created 2 video demonstrations of the Proctor Exam platform.

These videos will guide your learners through the process of system checks, exam setup and what to do after finishing an exam.

You may wish to incorporate these videos into your course delivery so that learners understand exactly how their exams will work on the day.

Results

Once the learner confirms that they have finished the exam by clicking ‘End exam’, they will receive an on-screen notification of whether they have passed or failed.

The centre will then also receive a notification by email to confirm the result. This is usually done automatically, so it will be instantaneous. 

The e-certificate will also be available at this point to download.

If you need support on any of the above, please call us on 01302 363277 or email info@highfield.co.uk